Welcome to Dubai Lux Gems. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

  • Eligibility:
    By using our website, you confirm that you are at least 18 years old or have the permission of a parent or guardian to use this site.

  • Use of Website:
    You agree to use our website only for lawful purposes and in a way that does not harm our reputation or disrupt the website's functionality.

2. Products and Orders

  • Product Descriptions:
    We strive to ensure that all product descriptions and images are accurate. However, slight variations in color and design may occur due to differences in displays.

  • Pricing:
    All prices listed on our website are in USD and are subject to change without notice. The price you pay is the price displayed at the time of your order.

  • Order Acceptance:
    After you place an order, you will receive an email confirmation. This email is only an acknowledgment and does not mean your order is accepted. We reserve the right to refuse or cancel an order for any reason.

3. Payment and Shipping

  • Payment:
    We accept various payment methods as listed on our website. Payments must be received in full before your order is processed.

  • Shipping:
    We ship worldwide with a flat shipping fee of $45. Orders are processed within 1-2 business days, and delivery typically takes 7-8 business days. Please refer to our Shipping Information page for more details.

4. Returns and Refunds

  • Return Policy:
    If you are not satisfied with your purchase, you may return it within 14 days of receiving your order. The item must be in its original condition and packaging.

  • Refunds:
    Refunds will be processed once the returned item is received and inspected. Please note that shipping costs are non-refundable.

  • Exchanges:
    If you wish to exchange an item, please contact us within 14 days of receiving your order. The item must be returned in its original condition.

5. Intellectual Property

  • Content:
    All content on our website, including images, text, and designs, is the property of Dubai Lux Gems. You may not use or reproduce any content without our written permission.

6. Limitation of Liability

  • Website Use:
    We do our best to ensure that our website is always available and free from errors. However, we do not guarantee that it will always be accessible or that it will be error-free.

  • Product Liability:
    Dubai Lux Gems is not responsible for any damage or loss caused by the use of our products or the inability to use our website.

7. Governing Law

  • Jurisdiction:
    These terms and conditions are governed by the laws of Dubai, UAE. Any disputes arising from these terms will be subject to the jurisdiction of the courts in Dubai.

8. Changes to Terms

  • Updates:
    We may update these terms and conditions from time to time. Any changes will be posted on this page, and it is your responsibility to review them regularly.

9. Contact Us

If you have any questions about shipping, feel free to reach out to us at dubai.lux.gems@gmail.com or give us a call at +971-52 9321998. We’re here to help!